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They know they can rely on you to give them what they want.Creating a loyal band of customers through good service is a great achievement. But you must not allow yourself to become complacent about the relationship.
Capturing customer information:
- Collect as much data as possible
- Make use of the data
Building relationships with customers
How annoying is it for customers to find out that their current mobile phone provider is offering new customers a better deal.Businesses spend millions trying to attract new customers or win back lapsed ones.
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